Chestertons Estate Agency

Office Coordinator – Lettings

Location: Knightsbridge, London
Working Pattern: Office-based, Monday to Friday, with the opportunity to work from home one day per week upon successful completion of the onboarding period.
Salary: £26,500–£28,000 per annum, plus KPI-based bonus scheme.

The Role

We are seeking a highly organised and customer-focused Office Coordinator to support the day-to-day operations of our busy Lettings office in Knightsbridge. This role is integral to ensuring the smooth running of the office, delivering exceptional administrative support, maintaining regulatory compliance, and providing an outstanding client experience throughout the lettings process.

The successful candidate will possess excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities within a fast-paced, client-facing environment.

Key Responsibilities

Administration & Office Support

• Provide comprehensive administrative support to the Lettings team, ensuring the efficient operation of the office.

• Prepare, process and maintain property-related documentation, including marketing materials, tenancy documentation and pre-offer information.

• Accurately update and maintain CRM systems, property databases and client records.

• Coordinate diaries, arranging property viewings, appointments and internal meetings.

• Manage incoming telephone calls, emails and correspondence, ensuring enquiries are handled promptly and professionally.

Client Experience

• Welcome clients and visitors, providing a professional first impression of the business.

• Respond to client enquiries with accuracy, professionalism and discretion.

• Resolve customer queries and concerns efficiently, escalating where appropriate to ensure a positive client experience.

Lettings & Marketing Support

• Assist with the preparation, quality assurance and ongoing maintenance of property listings across internal systems and online portals.

• Support local marketing initiatives by coordinating promotional materials, campaigns and office events.

• Produce regular reports and management information to support business performance and operational decision-making.

Operational Coordination

• Maintain a well-presented, fully operational office environment, ensuring supplies and resources are effectively managed.

• Act as a central point of coordination between the Lettings team and internal departments to facilitate effective communication and workflow.

• Support the wider team with ad hoc administrative and operational projects as required.

Compliance & Risk Management

• Ensure administrative processes and property transactions are completed in accordance with relevant legislation, industry regulations and company policies.

• Maintain accurate records to support audit requirements and regulatory compliance.

• Promote best practice in data protection, confidentiality and information security, ensuring compliance with GDPR and internal governance procedures.

Systems & Technology

• Effectively utilise CRM platforms to manage client relationships, property records and business activity.

• Demonstrate proficiency in Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.

• Confidently adopt and use industry-specific software and digital tools to improve operational efficiency.

Skills & Experience

• Previous experience in an administrative, coordination or office support role, ideally within residential lettings, estate agency or the wider property sector.

• Exceptional organisational skills with the ability to prioritise a varied workload.

• Excellent verbal and written communication skills.

• High level of accuracy and attention to detail.

• Strong customer service ethos with a professional and approachable manner.

• Proficiency in Microsoft Office and CRM systems.

• Ability to work independently while contributing effectively as part of a collaborative team.

• A proactive approach with a commitment to delivering high standards of service and operational excellence.

What We Offer

• Competitive salary of £26,500–£28,000 per annum.

• KPI-based bonus scheme.

• Hybrid working opportunity following successful completion of the probationary period.

• Career development within one of London's leading estate agencies.

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.